Privacy Policy

PRIVACY POLICY

Last Updated: September 18, 2026

Please read this Privacy Policy carefully and review it periodically for the latest information about our privacy practices. By using the Site, you agree to the terms of this Privacy Policy. IF YOU DO NOT AGREE WITH THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT PROVIDE US WITH YOUR PERSONAL INFORMATION OR INTERACT WITH THE SITE.

This Privacy Policy (“Privacy Policy”) explains how Trivedi Advanced Technologies LLC d/b/a Plumsense (“Plumsense,” “us,” “our,” or “we”) uses your information and applies to all who use our websites www.plumsense.com, portal.plumsense.com, gov.plumsense.com, and www.TempTag.io, our web and mobile applications, electronic services, monitoring hardware and sensors, or any individual, business partner-specific, or other area-specific websites we offer that link to or reference this Privacy Policy (collectively, the “Site”), and when you receive electronic communications from us. All capitalized terms herein not otherwise defined shall have the meaning ascribed to them in our Terms of Use and Service, available at https://www.plumsense.com/terms-conditions/.

We will routinely, at our sole discretion, update this Privacy Policy to clarify our practices and to reflect new or different privacy practices. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.

1. Types of Information We Collect

We collect Personal Information from you in various ways when you use our Site and Services. “Personal Information” means any information that may be used to identify an individual, including, but not limited to, a name, address, telephone number or email address, or other information about an individual that is directly linked to personally identifiable information. Personal Information does not include aggregate or anonymized data, and nothing in this Policy restricts or limits our collection, use and disclosure of such data.

Information You Provide. In general, you can visit the Plumsense Site without telling us who you are or revealing any Personal Information about yourself. Sometimes, however, we will require or request you to provide Personal Information in connection with the use of our Site or Services. Generally this information is collected when you (i) fill out a contact form; (ii) become a registered user with Plumsense, including but not limited to subscribing as a user; (iii) sign up for a mailing list; (iv) contact us; (v) enter a promotional/informational feature via our Site or Services; (vi) complete a survey that we use for research; or (vii) voluntarily provide a mobile phone number for account verification purposes. We may also collect Personal Information that is contained in the files, documents, photos and other materials that you upload to our Site or provide in connection with our Services. Plumsense may use third party authentication services (each, an “Authentication Service”) for account registration and credentialing purposes. You may be required to provide your username/ID for an Authentication Service accepted by Plumsense. The Authentication Service may also ask you for your password for your account with that Authentication Service. If you choose to provide any of the foregoing information, during registration or otherwise, you are giving Plumsense the permission to use and store it consistent with this Policy.

Sensor and Device Telemetry. The Services include wireless Internet of Things (IoT) monitoring. When your organization deploys Plumsense hardware, we collect telemetry generated by sensors, gateways, and connected equipment, including environmental, physical, and operational readings (such as temperature, humidity, pressure, door events, water detection, air quality, motion, occupancy, power status, and location), battery status, signal strength, device and gateway identifiers, and connectivity data, together with alert and acknowledgment history. This data is associated with your organization’s account and is used to provide monitoring, alerting, and compliance record-keeping.

Automatically Collected Information. When you visit our Site or use our Services, certain information may also be automatically collected. For example, we record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Site and Services are accessed. We may also use cookies and other tracking technologies to improve our Site, Services and your experience. “Cookies” are small text files placed on your computer’s hard drive that are read by the server that placed them, are unable to execute any code or virus and cannot take any additional information from your hard drive. These cookies allow our Site to recognize you when you revisit our Site and Services and to remember certain information about you, such as your preferences and the type of content you find of interest so that we can better serve you with more tailored information when you return to our Site or Services. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. Generally, you can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. If you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of our Site and Services.

Plumsense also receives Personal Information and other online and offline information from sources of information that legally provide Plumsense with your information, and which are outside the scope of this Privacy Policy at the time of collection (“Other Sources”). Plumsense will use such information in accordance with applicable laws and this Privacy Policy. Information concerning a device you use to access, use, or interact with the Site, such as operating system type or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geo-location, unique device identifier or other device identifier, mobile phone carrier identification, and device software platform and firmware information (“Device Data”) may also be collected when your device interacts with the Site and Plumsense, even if you are not logged into the Site using your device.

Payment Information. Credit card information is temporarily collected for use with online orders only and is not saved in any manner by Plumsense. Plumsense does not have access to the credit card number, verification code, or expiration date. This information may, however, be retained by our credit card payment processor to the extent required to facilitate the financial transaction. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our Site and its service providers.

Data Security. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect, including encryption of data in transit and at rest and role-based access controls. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, applications, or through the use of our Services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS. If you believe your privacy has been breached through use of our Site, applications, or other Services please contact us immediately.

2. SMS / Text Messaging Privacy

Plumsense uses SMS solely to deliver two-factor authentication (2FA) and account verification codes to users who have expressly opted in by checking a separate, unchecked consent checkbox.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

We collect your mobile phone number only when you voluntarily provide it and check the SMS consent box. Providing a phone number is optional and is not a condition of using the Site or Services. Your number is used exclusively for account verification messages. You may opt out at any time by replying STOP to any message, or get assistance by replying HELP or contacting support@plumsense.com. Message and data rates may apply; message frequency varies.

Our SMS Terms & Conditions are set forth in our Terms of Use and Service, available at https://www.plumsense.com/terms-conditions/.

3. Your Choices

You can limit the information you provide to Plumsense and you can limit the communications that Plumsense sends to you. For example, you can manage your subscriptions by following subscription management instructions contained in the commercial e-mails that we may send you. However, even if you have unsubscribed from our promotional email messages, we may still contact you with important transactional information related to your account and your purchases. You may opt out of SMS messages at any time by replying STOP. You may manage how your browser handles Cookies by adjusting its privacy and security settings; you may manage how your mobile device and mobile browser share certain Device Data with Plumsense, as well as how your mobile browser handles Cookies, by adjusting the privacy and security settings on your mobile device.

4. How Plumsense Uses Information

We (or authorized third parties on our behalf) may use information collected as described in this Privacy Policy to: (i) provide services, products or information you request and to process and complete any transactions in connection therewith, including delivering monitoring, alerting, and compliance reporting; (ii) authenticate users, including delivering two-factor authentication (2FA) codes by SMS to users who have opted in; (iii) request feedback and to enable us to operate, develop, customize and improve our Site and Services; (iv) conduct marketing analysis, to send you surveys or newsletters, and to contact you about services, products, activities, special events or offers from Plumsense, and for other informational, product development and promotional purposes; (v) send you emails and to contact you about your use of our Site and Services; (vi) respond to your emails, submissions, comments or requests; (vii) perform after-sales services, respond to support inquiries, and assist with our product and service development; (viii) inform you of updates to products and services from Plumsense that better meet your needs; (ix) monitor and analyze Site usage and trends and to personalize the Site and our users’ experiences; (x) store contacts you enter or upload into your contacts list for your private use and viewing; (xi) send emails to users you invite (and contacts you invite to become users) to collaborate and access your files; (xii) notify you about important changes to our Site; and (xiii) for any other purpose for which the information was collected. BY USING THE SITE, YOU CONSENT TO THE PROCESSING AND TRANSFER OF YOUR PERSONAL INFORMATION AS SET OUT IN THIS POLICY AND YOU ACKNOWLEDGE THAT WE MAY STORE AND PROCESS PERSONAL INFORMATION IN THE UNITED STATES AND OTHER COUNTRIES.

5. When and Why Plumsense Discloses Information

We do not sell your Personal Information. We (or authorized third parties on our behalf) may share your Personal Information, as required or permitted by law: (i) with any company owned and/or controlled by Trivedi Advanced Technologies LLC (“Affiliate”), who may only use the Personal Information for the purposes described in this Privacy Policy; (ii) with vendors, consultants and other service providers who are engaged by or working with us in connection with the operation of the Site and Services we provide and who need access to such information to carry out their work for us, such as cloud hosting and messaging infrastructure providers, cellular and LoRaWAN network providers, and payment processors; (iii) when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with laws or respond to lawful requests, legal process or legal authorities; (iv) when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to protect the rights, property or safety of Plumsense or our agents, employees, customers and others, including to enforce our agreements, policies and Terms of Use and Service; (v) to respond to an emergency or protect the personal safety of any person; (vi) in an aggregated or anonymized form that does not directly identify you; (vii) when you give us your consent to do so, including if you opt in to sharing Personal Information or if we disclose on our Site or Services that the information you provide will be shared in a particular manner and you provide such information; and (viii) in connection with, or during negotiations of, an acquisition, financing, merger or sale of all or a substantial portion of our business, with or to another company.

Notwithstanding anything else in this Privacy Policy, the above sharing excludes mobile phone numbers and text messaging originator opt-in data and consent: this information will not be shared with, sold to, or disclosed to any third parties or affiliates for marketing, promotional, or any other purposes.

6. Data Retention

We will retain your Personal Information for as long as your account is active or as needed to provide you Services and to maintain a record of your transactions for financial reporting purposes. Sensor telemetry and compliance records are retained in accordance with your organization’s subscription plan and applicable regulatory record-keeping needs (for example, HACCP and food-safety documentation periods), after which they are deleted or de-identified. SMS consent records are retained as required to demonstrate compliance with carrier and legal requirements.

7. Third Party Websites and Services

Our Site and Services may contain links to other websites and services on the Internet, which are owned and operated by our partners, customers, advertisers and other third parties. We have not reviewed and will not review these websites and services which are linked to the Plumsense Site. We have no control over such external sites, do not endorse any external websites and are not responsible or liable for any content, advertising, products or other materials that may appear on or may be available on, from or through any such external site. We encourage our users to be aware that when they leave our Site or Services, they should read the privacy statements of each and every website and service before providing any personally identifiable information. We are not responsible for the privacy practices of such websites or services, and their data collection practices are not covered by this Policy.

8. Use Outside the United States of America

If you live outside the United States of America, and you use the Site or provide us with Personal Information directly via the Site, your information will be handled in accordance with this Privacy Policy. By using the Site or giving us your Personal Information, you are directly transferring your Personal Information to us in the United States and you agree and consent to our collection, transfer, and processing of your Personal Information in accordance with this Privacy Policy. You are solely responsible for compliance with any data protection or privacy obligations in your jurisdiction when you use the Site or provide us with Personal Information.

If you reside in the European Union, you have the right under the General Data Protection Regulation (GDPR) to request from Plumsense access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws. To request access to or rectification, portability or erasure of your personal data or to delete your Plumsense account, log in to your account and appropriately adjust your settings or contact support@plumsense.com. If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, or if you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, contact support@plumsense.com. Any transfers of personal data by Plumsense from the European Economic Area (EEA) or Switzerland are done pursuant to European Commission approved Model Contractual Clauses. If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use Cookies on our Site, then you will have an opportunity to manage your Cookie preferences on the Site; except that certain Cookies are required to enable core Site functionality, and you cannot choose to disable those Cookies. All personal data is collected and controlled by Trivedi Advanced Technologies LLC, 107 Otis St., Northborough, MA 01532 USA.

If you are an end user of a Plumsense business customer (for example, an employee of an organization that subscribes to the Services), we may direct your privacy requests to that organization, which controls the account and the data associated with it.

9. Children’s Privacy

Plumsense does not intend that any portion of the Site will be accessed or used by children under the age of thirteen, and such use is prohibited. The Site is designed and intended for adults. By using the Site, you represent that you are at least eighteen years old and understand that you must be at least eighteen years old in order to create an account and purchase the goods or services advertised through the Site.

10. Contact Us

If you have any questions regarding our Privacy Policy, please contact us at the information below.

Mailing Address:

Trivedi Advanced Technologies LLC d/b/a Plumsense
107 Otis St.
Northborough, MA 01532 USA

Email: support@plumsense.com

Our Terms of Use and Service are available at https://www.plumsense.com/terms-conditions/.